Q. Does TV Shop Sell High Quality Products?
A. TV Shop has its own in-house Quality Assurance program and an extensive quality control warehouse. We strive to provide you with the best quality and value in every product we offer, delivering the world’ most innovative products. Our focus is on quality, meaning only quality products make it into our selection so our customers can have faith in us when ordering.

Q. How Do I Place an Order?
A. To place an order, you may live chat with us at tvshop.com.ph or message us on Facebook. Our customer care respondents are online 24/7, 365 days a year.

Q. What Payment Methods Do You Accept?
A. We accept all major credit/debit cards, Cheques, and Cash on Delivery (COD).

Q. How Much Will Delivery Cost?
A. We provide FREE Nationwide Delivery to all of your customers!

Q. What is the Estimated Delivery Time?
A. We have an extremely fast and very efficient nationwide delivery system to ensure your product is delivered to you in the fastest time possible. Our logistics are exceptionally smooth, ensuring you will experience only delight upon receiving our product.

Metro Manila: Same Day or Next Day Delivery
Provincial Areas: 1 to 3 Days

Q. What Happens If I Miss a Delivery?
A. Our couriers will endeavor to ensure that your parcel is with you on the day intended. If you are not home, the courier will leave you a note and attempt to deliver your package on another day. Our couriers will attempt redelivery a maximum number of two (2) times.

Q. Can I Cancel My Order?
A. If you’ve had a change of heart, simply contact our Customer Care Team and we will advise you on the next step.

Q. What is the Returns, Exchange & Refund Policy?
A. We provide a 30-Day Money Back Guarantee. When a product is covered by the 30-Day Money Back Guarantee, you have the right to change your mind and cancel your order for 30 calendar days after you have received your order. Products must be returned to us in their original packaging. We reserve the right to refuse refunds, or issue a partial refund when returned products have diminished in value due to the mishandling of goods by the customer.

Q. What If My Item Arrives Damaged or Faulty?
A. We do everything we can to ensure your item arrives in perfect condition. However, in the unlikely event that your item arrives damaged or faulty, please contact our Customer Care Team Before you return your item.

Q. Can My Item Be Returned?
A. We’re sure you’re going to love your product, however, if you’re not completely satisfied, for additional peace of mind we offer a 30-Day Money Back Guarantee. You may return your order within 30 days after the day you receive the product to receive a full refund of the product price provided that the item is unused, in a re-sellable condition, with its original packaging including all instructions and contents, and any free/bonus items that you have received with your order.

If your item is damaged, faulty, or you wish to claim against your product warranty, please contact our Customer Care Team before you return your item.

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